These are Unprecedented times and it is hard to keep up with the ever changing information. Below is some local information which may help you. Healthwatch Warrington are here to help throughout this pandemic so please contact us.

Our Survey has now closed. Please keep an eye on our Social Media & Websites for Updates on the results.

Its a confusing time for everybody- however it can be especially confusing for those with additional needs.

Here are some easy read documents which will help with explaining what COVID-19 is and the importance and reasons behind social distancing.


Easy read Self Isolation 

Easy Read About Coronavirus


With thanks from Easy read online.

It is so important that everyone is aware of what is going on with Corona virus and how we can all keep safe.
We want to make sure that everybody has access to information whether it be easy to read or in a language you can understand.
These can be found here.

Some of the common Symptoms include:

  • New Continuous  Cough
  • Temperature higher than 37.8
  • For more symptoms visit NHS website.

To protect others, DO NOT GO to a GP, pharmacy or hospital. If you suspect you may have contracted COVID-19. Please use the special 111 Coronavirus Website.



Find out the definition of High Risk and what you should do.

If you are pregnant you should follow the guidelines for High Risk People. More information on the special guidelines for Pregnant Women can be found at the Royal College of Obstetricians & Gynaecologists

Warrington Residents should check here

Information is updated on Warrington Maternity Unit’s Facebook page with regular live chats with the Midwife.

These are constantly under review as of 25/3/2020 :

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  • one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household
  • any medical need, or to provide care or to help a vulnerable person
  • travelling to and from work, but only where this absolutely cannot be done from home
  • For up to date information visit

You are best to check with the hospital for their current advice.

From Friday 27th March 2020 Warrington and Halton Teaching Hospitals will suspend all visiting to ensure the safety of patients and staff.  This is in response to new national guidance from NHS England-Improvement.

There are a number of exceptions to this as follows:

  • Relatives of those nearing end of life will be supported to visit their loved ones, bespoke arrangements will be made by the nurse in charge
  • Patients on Intensive Care Unit only one visitor per patient per day will be permitted and visiting will be 2-4pm and 5-7pm daily, visits outside this will be on a case by case basis in discussion with ICU staff
  • Maternity One birth partner only, visiting at any time but overnight stays are suspended
  • Children’s and Neonatal wards one Parent, Partner of Parent or Guardian per child per day.
  • Key workers visiting ICU, Maternity, Children’s or Neonatal Wards or those patients nearing end of life will be supported to visit their loved ones by arrangement with the nurse in charge.


For up to date information visit their website. 

If you suspect yourself of having Coronavirus. Please DO NOT attend A&E- visit 111 Coronavirus.

If need to visit A&E for any other issue (please try 111 if it isn’t urgent)

Check out A&E Waiting times for Warrington & Halton

  • Please DO NOT just turn up at your local surgery. All local practices have implemented a “total triage” system. This means that you must first contact your practice via telephone or online prior to turning up. if you feel unwell, call your surgery or complete an online form on your local surgery website called eConsult. We will ask you for information about your health concern. This is to help us prioritise appointments for patients most in need and stop unnecessary visits to the surgery. 
  • Some GP practices may close their doors to prevent un-triaged patients entering the practice.
  • Pre-booked face to face appointments or pre-booked telephone appointments will also be triaged.  A member of our staff will contact you prior to your appointment.  
  • DO NOT visit your surgery for repeat prescriptions. Call your surgery and they will arrange to send them electronically to your chosen pharmacy.

More Information can be found on the Warrington CCG Website.

The Warrington Borough Council website has a page giving up to date information on Coronavirus (and links to many of the websites mentioned below):

If you are worried about what you are entitled to Warrington CAB have some great information 

WVA is working closely with WBC and partners to provide community support to residents who are struggling to access basic or essential services during the coronavirus outbreak. The central point for all information can be found at


Contact Warrington Voluntary Action for more information 

This is a hard time for everyone and can affect our mental health, especially when we must stay inside. 

here are some helpful websites to help.

Every Mind Matters

Ideas to help Boredom during Self Isolation


Bridgewater Community Health

Community health providers have been asked by NHS England to stop or partially stop the delivery of a number of community services.  This is so we can redeploy more staff to:


  • support the urgent early discharge of inpatients into the community
  • care for our most complex and vulnerable patients, including those in the older and vulnerable groups shielding themselves from Covid-19 at home, to prevent them from needing hospital care


This will be achieved through services including intermediate care, community nursing, GP Out of Hours, equipment, urgent care centre and also essential services for children. It will involve redeploying large numbers of staff to support these efforts.


These services are to be suspended for a period of at least three months, so that our staff can support the local response to Covid-19.


All patients will be contacted by either phone or letter.


A full list of services affected is available here.


Any patient with urgent concerns about their condition as a result of this change should contact our Patient Services team via email at in the first instance or call 0800 587 0562.

As the nation responds and your family life changes, we understand it may be difficult to balance all your home/work/other commitments and responsibilities alongside parenting while you are isolating.  As a service, we will do what we can to support you.  Over the coming weeks, we will do our best to compile some relevant and useful online resources and share them with you. 

Below are  a variety of resources  with some useful websites regarding talking to children about the coronavirus.  you may find some of them useful to use with your children or they may help to inform your discussions

Child Friendly Explanation of Coronavirus

In Isolation Creative Therapeutic ideas for families 

School is closing story

Supporting Children with Worry & Anxieties 

Child Friendly Explanation Video

Home isn’t always a safe place for children or adults and the current restrictions can make home even less safe.  There have been reports in the National and International Press of an increase in domestic abuse during the Covid-19 restrictions.  At this time Warrington has not seen a significant increase in referrals.  However, we cannot be complacent, especially at this time when abuse is even more hidden and it is important that we all help people at risk of abuse within their own homes.  Domestic abuse impacts on adult victims and children.


We need your help.  Friends, neighbours, keyworkers; if you are worried about someone you know or someone you have come across in your role as a keyworker don’t allow the abuse to go unnoticed / unreported.  


What Are the Signs of Domestic Abuse?

They’re not always as obvious as you might think. That’s because domestic abuse is about controlling someone’s mind and emotions as much as hurting their body. Being abused can leave victims scared and confused. It can be hard for individuals to see their partner’s actions for what they really are.  We can all help by keeping an eye out for the signs.

Signs Someone Is Being Abused

It is very difficult to create a definitive list of signs that domestic abuse is happening because abuse can occur on many levels and both victims and alleged or known perpetrators can behave and respond in a range of different ways. The following list of signs of behaviour for victims is not exhaustive, and should not be used as a definitive list but should be used as guidance.


Keep an eye out for things like:

  • May have unexplained bruises / injuries, and may give other reasons for the injuries which refer to them being accidental
  • Anxious about using video conferencing; may only use telephone / text
  • Personality changes, like low self-esteem in someone who was always confident / becoming unusually quiet or withdrawn;
  • Constantly checking in with their partner / Overly worried about pleasing their partner
  • Never having money on hand
  • Skipping out on social interaction for no clear reason
  • Wearing clothes that don’t fit the season, like long sleeves in summer to cover bruises
  • Has panic attacks;
  • Has frequent absences from work or other commitments;
  • Stops talking about her/his partner;

May never be seen alone, and is always accompanied by their partner;

  • May become more isolated, withdrawing from friends and family;
  • Go along with everything their partner says and does;
  • Check in often with their partner to report where they are and what they’re doing;


Additional Information and Support:


If you know someone at risk or you are at risk yourself you do not need to stay where you are not safe. 

Adult Social Care First Response Team & Children’s Safeguarding/Social Work Team – 01925 443322 (Out of office hours 01925 444400)

If you think a crime has been committed, ring the police on 101.  If you think someone is at immediate risk ring the Police on 999.

All of our team are now home working and are offering telephone/online support to all of our existing service users. All service users can contact their allocated worker in the normal way


For any new referrals please use our simple online referral form on our website or call us on 0330 363 0063 Email


Website contact us page-

Professional referral-

Self referral-

Virtual Children’s Centres

Despite Children Centres being shut during this period our innovative and talented staff have worked on virtual sessions for parents, providers and partners can access


How to make Moon Sand


Baby Sing A long


Please like our face book page where we are promoting further such virtual activities please visit Facebook to follow our posts.


You can also access other childcare, activities and family support on our online directory here  


If you would like further information, please telephone the helpline on 01925 443131, or email 


There is  so much going on to move our LifeTime programme to be accessible on line and support people which we would love to share.

The programme for on line activities is developing and includes

  • Online coffee mornings
  • Mindfulness
  • Zumba gold
  • Art
  • Knit and knatter

The programme will be on our Facebook page

LifeTime do have support available for people who need it to get on line as we are using Zoom to run things. If you do need assistance contact them via e-mail.


LifeTime also offer support by telephone and can take referrals. Contact them 01925 246 824 or e-mail.


Warrington & Halton COVID-19 Advice Line  

Warrington CCG have launched a new Halton and Warrington COVID Patient Advice Line.

It can help answer any questions you may have during the Coronavirus outbreak about:
– Any current changes to health services
– How to access a repeat prescription
– What to do if you think you should be on ‘shielded list but haven’t been contacted
If you feel lonely and isolated and don’t know where to turn

The Halton and Warrington COVID Patient Advice Line will operate from Monday to Friday, 9am to 5pm, and can be contacted at or 01925 303370 (there is a voicemail service out of hours),
Before contacting the service, please view the list of frequently asked questions

Directions for Men 

Directions for Men Are a Group for  men struggling emotionally, not coping, can’t put their finger on what’s wrong. This group is there to chat, support and help.


They have moved their meetings online and are there to help and support. Join their online community here.




Update regarding helpdesk and support availability.


Assistant Chief Constable, Jenny Sims said: “Protecting the vulnerable in our society remains a top priority for us at Cheshire Constabulary. 


“We seek to offer a wide range of ways for the public to access our services whether it be in person, online or by calling 101. 


“Our helpdesks are just one way of the public making contact with us and it’s important to note that all of our stations have a telephone outside that links to our control room 24-hours a day


“In line with coronavirus regulations, which state the public must only make essential journeys, we have ensured that, for the vast majority of the public, that they can access our services remotely. 


“For those who may be particularly vulnerable during this time, attending at a police station may be their only way of staying safe and obtaining the support they need.


“They can do this by visiting our deployment stations or by attending one of these published drop-in clinics.”









Helpdesk – Drop in times.


Northwich Police Station             14:00 – 15:00 Daily


Blacon Police Station                     11:00 – 12:00 Daily


Chester Town Hall                           13:00 – 14:00 Daily


Dragon Hall                                        Dragon Hall is also open for 2 one hour slots a week.  These times change on a weekly basis but are advertised on the Chester Police Facebook and Twitter accounts.


Ellesmere Port Police Station     14:00 – 15:00 Daily


Crewe Police Station                      11:00 – 12:00 Daily


Nantwich Police Station                13:00 – 14:00 Daily


Macclesfield Police Station         10:00 – 11:00 Monday, Wednesday, Friday, Sunday

15:00 – 16:00 Tuesday, Thursday, Saturday


Congleton Police Station              10:00 – 11:00 Monday, Wednesday, Friday, Sunday

15:00 – 16:00 Tuesday, Thursday, Saturday



Wilmslow Police Station              10:00 – 11:00 Monday, Wednesday, Friday, Sunday

15:00 – 16:00 Tuesday, Thursday, Saturday


Knutsford Police Station               10:00 – 11:00 Monday, Wednesday, Friday, Sunday

15:00 – 16:00 Tuesday, Thursday, Saturday


Runcorn Police Station                  11:00 – 12:00 Daily


Widnes Police Station                   14:00 – 15:00 Daily


Warrington Police Station            13:00 – 14:00 Daily


Risley                                                    13:00 – 14:00 Daily


Stockton Heath                                13:00 – 14:00 Daily



Please note that any person can attend the helpdesk at any time to obtain the help and support they need from the Police.

To access emergency dental treatment call the emergency helpline, 0161 476 9651, available from 9am to 9.30pm every day, including weekends and Bank Holidays.

More Information