Healthwatch Warrington can request information from local organisations, commissioners and providers. They then have 20 working days to return the information requested. The trained members of Healthwatch (staff or volunteers) are authorised to perform ‘Enter and View’. These are powers to go to a service unannounced or announced and have a look at the work/standards in that practice.
Healthwatch Warrington has worked very hard to create partnerships and collaborative relationships with local services and providers, in order to discuss issues openly and effectively.
Once local people bring up an issue, it will be addressed by Healthwatch and the service provider/organisation together. Twenty working days is given to the organisation to respond as to how they will resolve the issue and improve. A report is then produced by Healthwatch and made public.
The report will include recommendations both from the public involved in the Healthwatch and the steps taken by the organisation concerned.
Service providers as well as health and social care organisations have a duty to the public to listen to issues that are brought forward and respond to/act upon them.