St Roccos Virtual Palliative Care Ward Independent Service Review
A review of the service had been carried out in-house, and an overview of stats and figures of how the service has helped and its impact. However, to fully understand the impact of the Virtual Palliative Care Ward on the patient and their families it was decided an independent review was needed.
The management team at St Rocco’s commissioned Healthwatch Warrington to impartially review the data received from a survey sent to the patients and their families to assess their performance, identify what they were doing right, and identify areas for improvement.