Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Causeway Medical Centre

Received a referral for incorrect procedure

Was offered a referral to speak to a consultant, accepted this and made the appointment by phone. Was told on phone this would be a consultation only, not a procedure. Arrived at appointment to find it was with unexpected medical personnel, who were expecting to perform an inappropriate procedure there and then. Upsetting, frustrating, huge waste of time for all concerned.