appears the standard of patient care has suffered as a result. The locum doctors used by the practice are many in number to compensate for the lack of enough full-time qualified GP's employed by the medical centre. As a result, patients are not able to see a GP of their choice within a reasonable time frame. Doctor's consultations are frequently rushed, doctors at the practice appear flustered and rush through consultations, this has in my own experience resulted in miss-diagnosis and the need for a further doctors appointment to obtain correct diagnosis and treatment. It is difficult to get an appointment to see a doctor, patients have to telephone at 8.30 and the appointments are gone within minutes. The receptionists offer no choice of time or Doctor but they always demand a 'reason for your visit'. The telephone line is now answered by a recording of a GP moaning about how busy they are, warning you that you will be asked for a 'reason for your visit' and then stating that the receptionists will decide wether you may see a doctor or be refused a doctor and be offered an appointment with the nurse instead, obviously this is unsettling because the receptionists are not medically qualified to act as a triage clinician and make such medical decisions. In my own experience, letters from hospital consultants that required further action have on 3 occasions been ignored by the practice and had to be chased up by the hosptial. Very poor service.
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Healthwatch Warrington Covid-19 Operations
Healthwatch Warrington has temporarily amended its operational delivery in light of covid-19 and the growing number of confirmed cases probably from community transmission. We carefully assessed the situation a week ago and applied the following changes in our operational day to day delivery, which are being reviewed regularly:
*All Enter and View activity suspended.
*All volunteer led activities are postponed.
*All community engagement events are postponed.
All the above will be rearranged to dates in the future once the outbreak settles down. *All strategic meetings are still being attended by staff so that we can share important health care and social care information and news with you.
So please keep in touch with us and share your stories of health services and social care, whether its Covid-19 related or not – we’re still your champion to make your voices heard - you can either phone us 01925 246 893, email email@example.com or use our Feedback Centre