Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Eric Moore Partnership- Medi Centre

No empathy from some doctors

While making it a rule to fill econsult. Yet the rule is obeyed by patients who drastically needs service . They will send a text and yet won’t be contacted at the appropriate . Even though you have stated how important it is for you to be seen . Come on ! I would assume you can do better for the services you are been paid for! A little empathy from the doctors as well as the receptionists goes a long way for your patients .

Anonymous