Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Guardian Medical Centre

Difficult to book apts.

Being able to pre book appointments would make the service better - it is difficult to get through on the phone if you call first thing in the morning but otherwise its OK. It is difficult to get an appointment - they only seem to accommodate my appointments once I say i'm a carer. The service is OK for me but i imagine non-carers struggle to get an appointment.