Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Patterdale Lodge- Burtonwood Practice

If you don't drive, not always easy to get to

It would be easier for me to get to if given appointments at Burtonwood surgery and not being sent to Patterdale lodge - not being able to drive makes it hard to get to. Needs to be open more, what use is a 3 day week. Have needed am appointments in the past and have had to wait 2 weeks.